Global Cases in Crisis Communication – New Zealand Chapter by Margalit Toledano

Based on an analysis of 22 crisis cases from 20 countries and NATO (an IGO), this book highlights the link between socio-cultural variables and crisis communication.

NZ’s very own Margalit Toledano has authored the New Zealand case which offers an analysis of the NZ government’s response to the 2019 terror attack in Christchurch. 

She has kindly shared her chapter with us which supports the Bowers, Hall and Sriramesh (2017) observation that crisis management is all about culture and leadership through her analysis of the crisis response. 

To read Margalit’s chapter, click here