Wednesday 25th March 2026 @ 12:00pm - 1:00pm
Overview
Diana will present on a community engagement framework that she developed to be used internally (Board) to demonstrate what community engagement is (and isn’t) and how it can be measured in a meaningful way. The framework has six phases and links with a simple Excel spreadsheet for KPIs to demonstrate engagement and can simply demonstrate success.
Community engagement can often be seen as a ‘tickbox’ exercise which it definitely is not. Trust is the currency of the community.
Your presenter is..
Diana Wolken, Head of Communications and Community Engagement for Utilities Disputes which sorts complaints between energy providers and consumers and is free, fair and independent like an Ombudsman.
Diana has extensive experience in sales, marketing and PR having worked in the UK for GlaxoSmithKline as well as other pharma companies. Following studies in PR she moved into PR & medical education in the UK. After setting up the national primary care awards immigrated with her family to Aotearoa | New Zealand where she has worked extensively across government including Parliamentary Service, the Ministry of Health and not-for-profit agencies.
She is the current chair of the Executive Committee for Community Network Wellington and facilitates the indigenous engagement group for the Australia and New Zealand Ombudsman Associations.
She is a Fellow of PRINZ.
